1. Making a Purchase
Placing an order is simple: browse our online shop, add items to your basket, and proceed to checkout. You will be asked for the details needed to process your order.
We accept Visa and MasterCard.
If you make a mistake in your order and cannot correct it in the shopping cart, please contact us and we will help amend it.
When you place an order, you will receive an email acknowledging that we have received it. This does not constitute acceptance. A contract is formed only when we despatch your plants. This protects us in cases of pricing errors or where we are unable to supply a product. If a price changes, we will contact you to confirm whether you wish to proceed.
Orders placed over the phone may incur an administration fee.
2. Shipping & Handling
Shipping costs are included in the price of your plants for deliveries to England, Wales and Southern Scotland.
Deliveries to the Isle of Wight, Scottish Highlands and Scottish Offshore areas incur a surcharge per delivery week. If you live in a surcharge zone, you agree to place only one delivery week per order number.
3. Delivery Schedule
We dispatch orders Monday to Wednesday. Monday dispatches are typically used for pre orders or for customers on a two day delivery service (for example, Scotland). Dispatch may fall on any of these days and will not necessarily be the same each week.
When ordering, you will choose the delivery week you require. Plants are only listed in the weeks they are suitable for planting.
We do not dispatch plants on Fridays or on the day before a bank holiday to avoid delays in transit.
Most parcels are sent via APC, although some may be delivered by DPD.
Once your order has been dispatched, the courier will email you with tracking information. Please monitor this and use the courier’s delivery options if you will not be at home.
If your plants arrive damaged or the delivery is unsatisfactory, you must inform us within 2 days of delivery so we can investigate and resolve the issue.
Proof of delivery supplied by the courier is accepted as evidence that the goods have been received.
4. Back Orders
We do not take back orders. Plants are either grown to order or supplied from current stock. Orders for future weeks will be sown at the appropriate time, or may already have been sown if placed after the sowing date.
5. Tax Charges
Edible plants are currently zero rated for VAT. Non edible plants, products and services are subject to 20% VAT.
6. Credit Card Security
All card payments are encrypted using 128 bit encryption. Card details are not stored in clear text on any website.
7. Guarantee & Condition of Plants
We guarantee that your plants will leave the nursery in good condition.
If there is an issue with your plants on arrival, you must contact us within 2 days of delivery. Please provide:
• Your order number
• Clear photographs of the plants and packaging
• A brief description of the issue
We cannot process a claim without photographs.
8. Returns & Refunds
Because plants are perishable and will not survive the time required for return transit, we cannot accept returns under any circumstances.
If your plants arrive damaged or in poor condition, we will offer either:
• Replacement plants (subject to availability), or
• A refund for the affected items
Cancellations can be made before the sowing date for a full refund.After sowing, plants are grown specifically for your order and cannot be cancelled. If you are unable to take the plants after sowing, a partial refund of £5.50 will be offered.
We cannot offer refunds or replacements for:
• Issues reported more than 2 days after delivery
• Claims without photographs
• Plants left unattended after delivery
• Incorrect varieties or quantities ordered by the customer
• Plants that fail after planting due to weather, pests, soil conditions or aftercare
9. Contacting Us
You can reach us by:
Email: via the link on 'Contact Us' page
Phone: 01354 740553 option 1
Post: Delfland Nurseries Limited, Benwick Road, Doddington, March, Cambridgeshire, PE15 0TU
10. Privacy Policy
We do not disclose buyers’ information to third parties except where necessary for order fulfilment. Any third party involved in delivery will not share your details further.
Cookies are used where required for site functionality, including navigation, shopping cart management and login features. You may disable cookies in your browser, but doing so will prevent you from placing orders.
Data collected by this site is used to:
• process and fulfil customer orders
• administer and improve the website
• share information only with third parties involved in delivering your goods
